October 17, 2017

Does Cabela’s Customer Service Basically Suck?

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I’m not a huge Cabela’s fan, but I have purchased about as many products from the “World’s Foremost Outfitter”, that I can count on one hand and still tie my shoes. Therefore, I am no authority on whether or not Cabela’s, as a whole, has lousy customer service or whether the following incident is endemic and relegated to just the Scarborough, Maine store.

I received an email from a friend asking if somehow I could help in order that other sportsmen doesn’t run into the same problems that he has in attempting to buy a particular gun. I emailed back with a couple of questions and am awaiting a reply. What I wanted to know was whether he and his wife have any idea of his claim that Cabela’s, “service basically sucks”, is widespread throughout the entire Cabela’s corporation and whether or not he had contacted or attempted to contact corporate offices to resolve his problem. If and when I get that information I will share it.

I am going to post the majority of the email, hopefully without taking something out of context. I am blanking out the names for right now as I don’t see any need for that. I will say that I have known this person and his wife for perhaps 40 years and they are exceptionally trustworthy people.

Here’s the email:

Hello Tom,

Maybe some of your readers can help me with my dilemma with Cabela’s. Before last hunting season I twice called the Scarborough, ME Cabela’s looking for a Remington 750 carbine in a .308 cal.. Twice I was told that the gun buyer would get back to me and it never happened, so I went the season without that firearm. So this year I thought I would start earlier and called on Monday. The person in the gun dept. told me that they didn’t stock that model and that I should call Remington and purchase the gun from them. I was then supposed to have it shipped to Cabela’s and they would transfer it to me at a nominal cost of $25.00 to $35.00.. I was always under the impression that Cabela’s was a retailer and not a transfer agent and with that kind of representation Cabela’s cannot possible be “The World’s Foremost Outfitter”. Cabela’s customer service basically sucks and I hope one of your readers can point me to a customer service person at Cabela’s headquarters. XXXXX and I have Cabela’s Signature credit cards but that shouldn’t matter since all customers should be treated equal. That is the way we run our business and the way all businesses should run.

L.L. Bean is looking better all the time,

XXXXXX

I find the story puzzling for a number of reasons but I will tell you this. As I have said, I have known this man for about 40 years and among his hunting buddies at camp he is teased because it seems everything he owns comes from Cabela’s, even the seat covers in his truck, etc. etc. etc. With the amount of time he has spent at this store and the amount of merchandise he has purchased through them, he should have a good sense of what their customer service is like.

In this day and age of economic struggles, a large retailer like Cabela’s, I would think, would NOT want to find their name plastered across the Internet in a negative fashion.

If there are any readers who can provide him/me with a contact person at Cabela’s headquarters, please email me the information or I can put you in contact with this guy. You can also express your experiences with Cabela’s, good and bad, in the comment section below.

Thank you.

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  • wolf moderate

    Excellent customer service any time other than around hunting season.

    Do not go there for guns during hunting season. Its worse than DMV. Gotta draw a number and wait hours most times.

    Excellent return policy.

    I had a rifle shipped from Oregon to Boise cabelas. Worked fine.

    Hope that helps.

    • plisi

      I don’t think they have excellent return policy and excellent costumer services!!!So,what about You buy a wrong caliber ammo and day after you return it.Costumer guy say: sorry you can return everything except ammo !? So I asked:Can I put in trash?No,say costumer services at Cabella’s store in Scarborough.So what am i going to do with it? I don’t know,is your business !!!Is this EXCELLENT costumer services!? I don’t think so…

  • Paul neyharf

    They had an advertised price on there website. I called to order it and was told no it was an error. I called their 800 number and talked to a supervisor and was told the same. Way to go America’s greatest outfitter. I hope other protest your business practices. You never even tried to make me happy.

  • FedUp

    I do know that their “lifetime guarantee” on Cabelas brand footwear is pretty much meaningless. They claim to have a “product lifetime guarantee” on Cabelas brand clothing footwear and optics.They state those items “are guaranteed for the life of the product under normal wear and tear and AGAINST DEFECTS IN WORKMANSHIP” I bought my wife two pairs of Cabelas Brand women’s hiking/hunting boots in 05, she never wore one pair and wore the other pair, maybe a dozen times, both have been stored in her closet under normal temp/humidity conditions.

    The rubber in the soles has started to rot, crumble and break apart just by touching it. Sent them back and Cabelas denied the return saying that since the boots were discontinued in ’07 therefore were beyond their “life of product” time!!

    CLEAR violation of federal law!Read the Magnuson-Moss Warranty Act.

  • James Grapes

    I ordered a liberty safe on 12/18, back ordered. Not a problem. Card on file was hacked so I canceled, coincidence? I’m not a judge . I got a call from Cabela’s on 12/24 about a problem with the card. I attempted to contact customer service on the 26th via the website. I finally got a call back on 1/2/16, great customer service!!!!. I would have given a different card but the safe was on back order. I asked if they didn’t have it why would they be charging it to my card. I was told they weren’t sure, safe should be in around the 15th. I told them after waiting over a week for a reply they really could not care about their customers. I would rather pay $20 more where there is customer service and honesty. I would never order anything from them again. Let the buyer beware, you have been warned.

  • snuffy smith

    Ordered a clock 6 weeks ago. It came into the store so I picked it up, brought it home. Opened it up, very poor packaging – clock had a chip in the glass face. It happens. Took it back, reordered a new one. This one came in, opened it in the store. Better packaging, looked good. Took it home, put in batteries – nothing – mechanism doesn’t work . Great. Take it back to the store, no way on Earth could they screw this up again. Reorder. Clock comes in – scratched face (bad).
    Folks, thats as good as it gets at Cabelas.
    Customer service is something they are unable to offer……unless its bad.
    But hey, they were very concerned and very sorry – that was a big help.
    What a complete waste of time, I won’t be back