September 20, 2020

How Not to Bag a Donut

BostonCremePieI have heard many, many times that the kids of today are so much more “smarter” than, say, when I was a kid – more than 10 years ago. Snicker. I don’t think so. They are indoctrinated differently than I was and, growing up with computers, can do most anything with them. I once used an abacus. I doubt few kids even know what one is.

I know one thing that is completely lacking in today’s society and business world – customer service. Chances are, if you go into a place of business and do something really stupid, and confusing to the cashier, and use cash to pay for any purchases, chances are if you have change coming back to you, the cashier, without speaking, will slap the change on the counter with a balled up piece of paper, once known as a receipt.

Anyway, the other morning I decided to change up my routine some and I jumped on my bicycle to take a ride. I ambled over to the park and around, enjoying the fresh air and listening to the twitterpated birds chirping all around.

After a bit, for some reason, I opted to head up a particular street to check on the progress of a new high school being built. Next to the high school, of all things, there is a Dunkin’ Donuts. I’m not a coffee drinker, but my wife is and a realized we were nearly out of coffee. So, I went into DDs to buy some coffee.

I shouldn’t have done that because before I paid for the coffee there were these two delicious-looking Boston creme pie donuts staring me in the face and begging me to take them home. So, I did.

I paid little attention to the girl who bagged the donuts.

I walked back to my bicycle, took off my small backpack and put the bag of coffee in the bottom and gently placed my precious cargo on top.

To add further drama to the story, I am in Florida in late May. The air temperatures are at around 90 degrees, but I knew I was only 10 minutes from home. So, off I struck.

When I got home and got ready to sink my teeth into the donuts, I opened the bag and extracted the top Boston creme pie, Yummy!

A couple of news articles later and a yelling and screaming from the other Boston creme pie to be released from its bag prison, I opened the sack and discovered that when the Dunkin’ Donuts girl bagged the two donuts, she put the first one in frosted side down and the second one in frosted side up.

Removing the Boston creme pie as carefully as I could, all the chocolate frosting remained behind, stuck to the bottom of the bag.

There was no way the donuts shifted during shipment. They were stacked that way by the clerk. Who would do that? Why would anybody do that?

Perhaps the tell-tale sign of who and why came when, as I was leaving, I turned and said, “Thank you!” and all I got in return was a blank stare – like I just screwed everything up.

Customer service is no longer taught, is not practiced and isn’t even considered as part of a customer service-oriented business. Why does this not make sense?

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